# Shopify: UPS can't retrieve shipping rates

> Shopify status incident “UPS can't retrieve shipping rates” on 2017-09-06: impact minor (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/shopify/incidents/5l641ps2y79b
Last updated: 2017-09-06T16:04:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2017-09-06 14:54 UTC · Resolved: 2017-09-06 16:04 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://www.shopifystatus.com/incidents/5l641ps2y79b](https://www.shopifystatus.com/incidents/5l641ps2y79b)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **resolved** 2017-09-06 16:04 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Shopify, started 2017-09-06 14:54 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/shopify/incidents/5l641ps2y79b
- Citation: Shopify, “UPS can't retrieve shipping rates” (2017-09-06 14:54 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/incidents/5l641ps2y79b (CC BY 4.0).
- Markdown link: `[Shopify: UPS can't retrieve shipping rates (2017-09-06)](https://rewindex.com/company/shopify/incidents/5l641ps2y79b)`


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Canonical: https://rewindex.com/company/shopify/incidents/5l641ps2y79b · Markdown: https://rewindex.com/company/shopify/incidents/5l641ps2y79b.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/5l641ps2y79b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:22:39.542Z