# Shopify: Google Shopping app not syncing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-10-17 17:31 UTC · Resolved: 2019-10-17 18:35 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Third party services
- [Vendor status page: http://stspg.io/3n81024tflbv](http://stspg.io/3n81024tflbv)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify’s Google Shopping app stopped syncing for some stores in a major-impact incident from 2019-10-17 17:31 UTC to 2019-10-17 18:35 UTC, lasting 1 h 4 min. Shopify implemented a fix at 17:43 UTC and monitored results before marking the incident resolved. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2019-10-17 17:31 UTC: The Google Shopping app is temporarily not syncing for some stores. We’re investigating and will keep you updated.
- **monitoring** 2019-10-17 17:43 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2019-10-17 18:35 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-10-17 17:31 UTC: [Major incident: Google Shopping app not syncing](https://rewindex.com/change/i179e03b4c194ee.md)


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Canonical: https://rewindex.com/company/shopify/incidents/2ykp7p3w34t9 · Markdown: https://rewindex.com/company/shopify/incidents/2ykp7p3w34t9.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/2ykp7p3w34t9 · Generated 2026-10-18T12:23:18.339Z