# Shopify: COD gateway is not processing payments in India

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-06-24 05:28 UTC · Resolved: 2019-06-24 11:30 UTC · Duration: 6.0 h
- Updates: 1
- [Vendor status page: https://www.shopifystatus.com/incidents/2vv4ftpq566t](https://www.shopifystatus.com/incidents/2vv4ftpq566t)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **resolved** 2019-06-24 11:30 UTC: Between 1:28am EDT and 6:15am EDT, we experienced Cash on Delivery gateway issues, affecting checkouts in India. A fix was implemented at 6:15am EDT which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/shopify/incidents/2vv4ftpq566t · Markdown: https://rewindex.com/company/shopify/incidents/2vv4ftpq566t.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/2vv4ftpq566t · Generated 2026-10-18T12:21:36.918Z