# Shopify: Shopify admin is currently unreachable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2019-12-03 15:41 UTC · Resolved: 2019-12-03 15:51 UTC · Duration: 9 min
- Updates: 3 · Affected components: Admin
- [Vendor status page: http://stspg.io/xv6y5vhwqcmp](http://stspg.io/xv6y5vhwqcmp)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Summary

Shopify admin was unreachable in a critical incident from 2019-12-03 15:41 UTC to 2019-12-03 15:51 UTC, lasting 9 min. Shopify implemented a fix at 15:49 UTC and confirmed resolution at 15:51 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2019-12-03 15:41 UTC: We are currently investigating this issue.
- **monitoring** 2019-12-03 15:49 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2019-12-03 15:51 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2019-12-03 15:41 UTC: [Critical incident: Shopify admin is currently unreachable](https://rewindex.com/change/id4d18f24630455.md)


---
Canonical: https://rewindex.com/company/shopify/incidents/0snzwtvz27c8 · Markdown: https://rewindex.com/company/shopify/incidents/0snzwtvz27c8.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/0snzwtvz27c8 · Generated 2026-10-18T09:41:46.390Z