# Shopify: Comcast Internet subscribers/T-Mobile customers may have problems accessing their stores

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-07-19 01:48 UTC · Resolved: 2018-07-20 15:31 UTC · Duration: 38 h
- Updates: 1
- [Vendor status page: https://www.shopifystatus.com/incidents/0nj6hsgmmgcb](https://www.shopifystatus.com/incidents/0nj6hsgmmgcb)
- [Company: Shopify](https://rewindex.com/company/shopify.md)

## Timeline of updates

- **resolved** 2018-07-20 15:31 UTC: For merchants experiencing Comcast outages across the US, you can continue to follow the status on this outage map: http://downdetector.com/status/comcast-xfinity/map/. For further questions or to report that you are still experiencing an outage, you can reach Comcast via: Phone: 1-800-934-6489 Email: abuse@comcast.net - subject: Network Server Issue Complaint - Cannot Reach at Shopify

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/shopify/incidents/0nj6hsgmmgcb · Markdown: https://rewindex.com/company/shopify/incidents/0nj6hsgmmgcb.md · JSON: https://rewindex.com/api/v1/companies/shopify/incidents/0nj6hsgmmgcb · Generated 2026-10-18T11:37:30.356Z