# Shopify in January 2020: incidents, uptime and changes

> Shopify in January 2020: 5 incidents on its status page (3 major or critical), 99.88% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2020/01
Last updated: 2020-02-01T00:00:00Z

- Incidents posted: 5 (major/critical: 3) · Maintenance: 0
- By vendor impact label: critical 1, major 2, none 2
- Uptime (vendor-reported): 99.88% free of major/critical incidents, 99.88% free of any incident; outage time 51 min, incident time 51 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2019](https://rewindex.com/company/shopify/2019/12.md) · Next: [February 2020](https://rewindex.com/company/shopify/2020/02.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Failures with Shopify Shipping, Shopify Pay and Admin access](https://rewindex.com/company/shopify/incidents/d33vnbcprhy8.md) | critical | 2020-01-20 14:31 UTC | 2020-01-20 14:53 UTC | 23 min | resolved |
| [PayPal not processing payments](https://rewindex.com/company/shopify/incidents/f7hqv0r3q4l9.md) | major | 2020-01-25 19:48 UTC | 2020-01-25 20:13 UTC | 25 min | resolved |
| [Checkout completion delayed for some stores](https://rewindex.com/company/shopify/incidents/cnnn97chn0j4.md) | major | 2020-01-25 20:05 UTC | 2020-01-25 20:16 UTC | 11 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Checkout completion delayed for some stores](https://rewindex.com/company/shopify/incidents/klrb5xgmrkhf.md) | none | 2020-01-17 12:37 UTC | 2020-01-17 12:57 UTC | 21 min | resolved |
| [Failures with Shopify Shipping, Shopify Pay and Admin access](https://rewindex.com/company/shopify/incidents/d33vnbcprhy8.md) | critical | 2020-01-20 14:31 UTC | 2020-01-20 14:53 UTC | 23 min | resolved |
| [Shopify storefronts not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/v83s7smxbs54.md) | none | 2020-01-23 23:20 UTC | 2020-01-23 23:00 UTC | -20 min | resolved |
| [PayPal not processing payments](https://rewindex.com/company/shopify/incidents/f7hqv0r3q4l9.md) | major | 2020-01-25 19:48 UTC | 2020-01-25 20:13 UTC | 25 min | resolved |
| [Checkout completion delayed for some stores](https://rewindex.com/company/shopify/incidents/cnnn97chn0j4.md) | major | 2020-01-25 20:05 UTC | 2020-01-25 20:16 UTC | 11 min | resolved |

## Cite this

Shopify posted 5 status incidents in January 2020 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2020/01
- Citation: Shopify, “Shopify in January 2020” (2020-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2020/01 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in January 2020 (2020-01-01)](https://rewindex.com/company/shopify/2020/01)`


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Canonical: https://rewindex.com/company/shopify/2020/01 · Markdown: https://rewindex.com/company/shopify/2020/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:20:58.207Z