# Shopify in July 2019: incidents, uptime and changes

> Shopify in July 2019: 10 incidents on its status page (7 major or critical), 98.78% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2019/07
Last updated: 2019-08-01T00:00:00Z

- Incidents posted: 10 (major/critical: 7) · Maintenance: 0
- By vendor impact label: critical 1, major 6, minor 2, none 1
- Uptime (vendor-reported): 98.78% free of major/critical incidents, 97.91% free of any incident; outage time 9 h 1 min, incident time 15 h 30 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2019](https://rewindex.com/company/shopify/2019/06.md) · Next: [August 2019](https://rewindex.com/company/shopify/2019/08.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/rn8jgdcyk0vs.md) | critical | 2019-07-02 13:51 UTC | 2019-07-02 15:06 UTC | 1.3 h | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/rmfbx0p2gmfz.md) | major | 2019-07-05 21:33 UTC | 2019-07-05 23:21 UTC | 1.8 h | resolved |
| [Shopify Payments not processing payments and/or providing error messages when processing payments](https://rewindex.com/company/shopify/incidents/v9bztkk8g35m.md) | major | 2019-07-10 16:54 UTC | 2019-07-10 17:11 UTC | 17 min | resolved |
| [Some dropdown menu items not responding](https://rewindex.com/company/shopify/incidents/pdd4hm552hpk.md) | major | 2019-07-10 18:00 UTC | 2019-07-10 20:26 UTC | 2.4 h | resolved |
| [Shopify Payments not processing payments and/or providing error messages when processing payments](https://rewindex.com/company/shopify/incidents/bbbqg54ph6n8.md) | major | 2019-07-10 21:15 UTC | 2019-07-10 23:02 UTC | 1.8 h | resolved |
| [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/7qw3np12r6cx.md) | major | 2019-07-16 17:27 UTC | 2019-07-16 18:07 UTC | 40 min | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/tqk07g2q24cb.md) | major | 2019-07-19 18:42 UTC | 2019-07-19 19:30 UTC | 48 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/rn8jgdcyk0vs.md) | critical | 2019-07-02 13:51 UTC | 2019-07-02 15:06 UTC | 1.3 h | resolved |
| [All Shopify Flows are currently delayed](https://rewindex.com/company/shopify/incidents/pgdvw0cfn6r9.md) | minor | 2019-07-02 17:42 UTC | 2019-07-02 19:46 UTC | 2.1 h | resolved |
| [UPS shipping rates not available at checkout](https://rewindex.com/company/shopify/incidents/rmfbx0p2gmfz.md) | major | 2019-07-05 21:33 UTC | 2019-07-05 23:21 UTC | 1.8 h | resolved |
| [Shopify Payments not processing payments and/or providing error messages when processing payments](https://rewindex.com/company/shopify/incidents/v9bztkk8g35m.md) | major | 2019-07-10 16:54 UTC | 2019-07-10 17:11 UTC | 17 min | resolved |
| [Some dropdown menu items not responding](https://rewindex.com/company/shopify/incidents/pdd4hm552hpk.md) | major | 2019-07-10 18:00 UTC | 2019-07-10 20:26 UTC | 2.4 h | resolved |
| [Shopify Payments not processing payments and/or providing error messages when processing payments](https://rewindex.com/company/shopify/incidents/bbbqg54ph6n8.md) | major | 2019-07-10 21:15 UTC | 2019-07-10 23:02 UTC | 1.8 h | resolved |
| [Shopify storefronts not accessible on some stores](https://rewindex.com/company/shopify/incidents/7qw3np12r6cx.md) | major | 2019-07-16 17:27 UTC | 2019-07-16 18:07 UTC | 40 min | resolved |
| [Orders page not loading on Shopify Android.](https://rewindex.com/company/shopify/incidents/5mwwfcvhcvyx.md) | minor | 2019-07-18 10:53 UTC | 2019-07-18 15:18 UTC | 4.4 h | resolved |
| [Admin not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/tqk07g2q24cb.md) | major | 2019-07-19 18:42 UTC | 2019-07-19 19:30 UTC | 48 min | resolved |
| [Canada Region Outage](https://rewindex.com/company/shopify/incidents/0ly1k3vhk7sl.md) | none | 2019-07-31 21:17 UTC | 2019-07-31 21:17 UTC | 0 min | resolved |

## Cite this

Shopify posted 10 status incidents in July 2019 (7 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2019/07
- Citation: Shopify, “Shopify in July 2019” (2019-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2019/07 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in July 2019 (2019-07-01)](https://rewindex.com/company/shopify/2019/07)`


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Canonical: https://rewindex.com/company/shopify/2019/07 · Markdown: https://rewindex.com/company/shopify/2019/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:19:55.890Z