# Shopify in January 2019: incidents, uptime and changes

> Shopify in January 2019: 11 incidents on its status page (5 major or critical), 99.38% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2019/01
Last updated: 2019-02-01T00:00:00Z

- Incidents posted: 11 (major/critical: 5) · Maintenance: 0
- By vendor impact label: major 5, minor 5, none 1
- Uptime (vendor-reported): 99.38% free of major/critical incidents, 98.29% free of any incident; outage time 4 h 36 min, incident time 12 h 41 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2018](https://rewindex.com/company/shopify/2018/12.md) · Next: [February 2019](https://rewindex.com/company/shopify/2019/02.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Analytics and reports not loading correctly](https://rewindex.com/company/shopify/incidents/0nfvfbb5d33c.md) | major | 2019-01-07 21:15 UTC | 2019-01-07 22:30 UTC | 1.3 h | resolved |
| [Admin is not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/f8gnh58cpj1r.md) | major | 2019-01-10 23:21 UTC | 2019-01-10 23:58 UTC | 37 min | resolved |
| [Search not working on Shopify admin and Shopify web pages](https://rewindex.com/company/shopify/incidents/gy34w3ytd71d.md) | major | 2019-01-15 00:44 UTC | 2019-01-15 01:29 UTC | 45 min | resolved |
| [Paypal Payments Pro US not appearing at checkout](https://rewindex.com/company/shopify/incidents/vk0pcm34dl5j.md) | major | 2019-01-29 18:35 UTC | 2019-01-29 19:58 UTC | 1.4 h | resolved |
| [Orders page not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/5vx3s12cm35v.md) | major | 2019-01-29 23:52 UTC | 2019-01-30 00:28 UTC | 36 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Analytics and reports not loading correctly](https://rewindex.com/company/shopify/incidents/0nfvfbb5d33c.md) | major | 2019-01-07 21:15 UTC | 2019-01-07 22:30 UTC | 1.3 h | resolved |
| [Admin is not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/f8gnh58cpj1r.md) | major | 2019-01-10 23:21 UTC | 2019-01-10 23:58 UTC | 37 min | resolved |
| [Degraded performance for some Shopify apps](https://rewindex.com/company/shopify/incidents/b0t9c5gxy9ds.md) | minor | 2019-01-11 14:55 UTC | 2019-01-11 16:45 UTC | 1.8 h | resolved |
| [Search not working on Shopify admin and Shopify web pages](https://rewindex.com/company/shopify/incidents/gy34w3ytd71d.md) | major | 2019-01-15 00:44 UTC | 2019-01-15 01:29 UTC | 45 min | resolved |
| [Shopify Flow experiencing delays](https://rewindex.com/company/shopify/incidents/qks3xwhwtpdf.md) | minor | 2019-01-16 15:52 UTC | 2019-01-16 17:53 UTC | 2.0 h | resolved |
| [Search and Analytics delays on Shopify admin and Shopify web pages](https://rewindex.com/company/shopify/incidents/g282kwhgmlfp.md) | minor | 2019-01-18 17:29 UTC | 2019-01-18 18:38 UTC | 1.1 h | resolved |
| [New store signups not completing](https://rewindex.com/company/shopify/incidents/wprhzxgl6qgs.md) | none | 2019-01-28 16:04 UTC | 2019-01-28 16:22 UTC | 18 min | resolved |
| [Paypal Payments Pro US not appearing at checkout](https://rewindex.com/company/shopify/incidents/vk0pcm34dl5j.md) | major | 2019-01-29 18:35 UTC | 2019-01-29 19:58 UTC | 1.4 h | resolved |
| [Orders page not loading correctly for some stores](https://rewindex.com/company/shopify/incidents/5vx3s12cm35v.md) | major | 2019-01-29 23:52 UTC | 2019-01-30 00:28 UTC | 36 min | resolved |
| [Shopify Flow experiencing delays](https://rewindex.com/company/shopify/incidents/zw9q1151m38v.md) | minor | 2019-01-30 16:07 UTC | 2019-01-30 19:12 UTC | 3.1 h | resolved |
| [Admin, API, and Storefront experiencing degraded performance for some stores](https://rewindex.com/company/shopify/incidents/r8s8tbjplwg7.md) | minor | 2019-01-30 18:18 UTC | 2019-01-30 18:32 UTC | 14 min | resolved |

## Cite this

Shopify posted 11 status incidents in January 2019 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2019/01
- Citation: Shopify, “Shopify in January 2019” (2019-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2019/01 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in January 2019 (2019-01-01)](https://rewindex.com/company/shopify/2019/01)`


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Canonical: https://rewindex.com/company/shopify/2019/01 · Markdown: https://rewindex.com/company/shopify/2019/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:06:14.963Z