# Shopify in October 2017: incidents, uptime and changes

> Shopify in October 2017: 23 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/shopify/2017/10
Last updated: 2017-11-01T00:00:00Z

- Incidents posted: 23 (major/critical: 0) · Maintenance: 1
- By vendor impact label: minor 10, none 13
- Uptime (vendor-reported): 100% free of major/critical incidents, 97.92% free of any incident; outage time 0 min, incident time 15 h 26 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2017](https://rewindex.com/company/shopify/2017/09.md) · Next: [November 2017](https://rewindex.com/company/shopify/2017/11.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Unexpected problem with managing domains](https://rewindex.com/company/shopify/incidents/1t6455rvgg75.md) | none | 2017-10-02 14:06 UTC | 2017-10-02 15:10 UTC | 1.1 h | resolved |
| [Plus Shops using Avalara taxes had incorrect calculations](https://rewindex.com/company/shopify/incidents/m1rpc844s2vw.md) | none | 2017-10-02 16:00 UTC | 2017-10-02 16:00 UTC | 0 min | resolved |
| [Stripe and Shopify Payments were unable to process credit card transactions in Canada, US, Australia and New Zealand](https://rewindex.com/company/shopify/incidents/jbkvglc5jj7s.md) | none | 2017-10-02 17:10 UTC | 2017-10-02 17:10 UTC | 0 min | resolved |
| [Unexpected problem with signup](https://rewindex.com/company/shopify/incidents/014tnjzcg1kk.md) | none | 2017-10-04 14:07 UTC | 2017-10-04 14:07 UTC | 0 min | resolved |
| [Plus Shops using Avalara taxes had incorrect calculations](https://rewindex.com/company/shopify/incidents/825jyldd70k7.md) | none | 2017-10-04 16:00 UTC | 2017-10-04 16:00 UTC | 0 min | resolved |
| [Unexpected problem with checkouts](https://rewindex.com/company/shopify/incidents/zjmp6rrz1fv5.md) | none | 2017-10-05 22:44 UTC | 2017-10-05 23:32 UTC | 48 min | resolved |
| [Unexpected problem](https://rewindex.com/company/shopify/incidents/x17lp8ckg2cb.md) | minor | 2017-10-06 15:09 UTC | 2017-10-06 15:17 UTC | 8 min | resolved |
| [Unexpected problem](https://rewindex.com/company/shopify/incidents/tklds81jkjlc.md) | minor | 2017-10-12 14:20 UTC | 2017-10-12 15:30 UTC | 1.2 h | resolved |
| [Unexpected problem](https://rewindex.com/company/shopify/incidents/vx6wtqwf4dll.md) | none | 2017-10-13 14:46 UTC | 2017-10-13 15:18 UTC | 32 min | resolved |
| [Unexpected problem with third party tax calculations](https://rewindex.com/company/shopify/incidents/s2jp5cb2jfsl.md) | none | 2017-10-13 15:30 UTC | 2017-10-13 15:57 UTC | 27 min | resolved |
| [Unexpected problem](https://rewindex.com/company/shopify/incidents/j2k0kpz057xh.md) | none | 2017-10-13 16:40 UTC | 2017-10-13 17:26 UTC | 46 min | resolved |
| [Unexpected problem with SMS notifications](https://rewindex.com/company/shopify/incidents/yg9y4tfl74k0.md) | none | 2017-10-13 17:09 UTC | 2017-10-13 17:49 UTC | 40 min | resolved |
| [Problem buying shipping labels from Canada Post.](https://rewindex.com/company/shopify/incidents/4mlq97wxz3m1.md) | minor | 2017-10-16 20:43 UTC | 2017-10-17 00:13 UTC | 3.5 h | resolved |
| [Technical trouble with our phone system](https://rewindex.com/company/shopify/incidents/t20ntd5r87q4.md) | minor | 2017-10-16 21:57 UTC | 2017-10-16 22:19 UTC | 22 min | resolved |
| [Unexpected problem](https://rewindex.com/company/shopify/incidents/nnwljrr059ty.md) | minor | 2017-10-17 11:00 UTC | 2017-10-17 11:43 UTC | 43 min | resolved |
| [Unexpected problem](https://rewindex.com/company/shopify/incidents/rsjgrss29w8z.md) | none | 2017-10-18 14:16 UTC | 2017-10-18 14:26 UTC | 10 min | resolved |
| [Problem buying shipping labels from DHL Express.](https://rewindex.com/company/shopify/incidents/ppvx44zsrs0q.md) | minor | 2017-10-18 18:01 UTC | 2017-10-18 18:25 UTC | 24 min | resolved |
| [Shopify Payments failing for some users](https://rewindex.com/company/shopify/incidents/00cjfhv098jc.md) | none | 2017-10-18 20:54 UTC | 2017-10-18 21:20 UTC | 26 min | resolved |
| [Degraded Shopify Admin search performance](https://rewindex.com/company/shopify/incidents/b1x78krhyd1s.md) | none | 2017-10-19 16:00 UTC | 2017-10-19 16:00 UTC | 0 min | resolved |
| [Problem buying shipping labels from DHL Express.](https://rewindex.com/company/shopify/incidents/m7rzlk5t1tmw.md) | minor | 2017-10-19 16:07 UTC | 2017-10-19 21:29 UTC | 5.4 h | resolved |
| [Problem buying shipping labels from USPS.](https://rewindex.com/company/shopify/incidents/n250pzjg5k3m.md) | minor | 2017-10-24 01:18 UTC | 2017-10-24 02:25 UTC | 1.1 h | resolved |
| [Unexpected problem with Admin dashboards and reports](https://rewindex.com/company/shopify/incidents/x60p7p4wshnc.md) | minor | 2017-10-25 05:27 UTC | 2017-10-25 07:24 UTC | 1.9 h | resolved |
| [Problem buying shipping labels from Canada Post.](https://rewindex.com/company/shopify/incidents/w0fqlhmg0v4t.md) | minor | 2017-10-31 00:21 UTC | 2017-10-31 01:26 UTC | 1.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance on Core Components](https://rewindex.com/company/shopify/incidents/vz28d9qg3fkq.md) | maintenance | 2017-10-19 11:22 UTC | 2017-10-19 11:50 UTC | 28 min | resolved |

## Cite this

Shopify posted 23 status incidents in October 2017 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/shopify/2017/10
- Citation: Shopify, “Shopify in October 2017” (2017-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2017/10 (CC BY 4.0).
- Markdown link: `[Shopify: Shopify in October 2017 (2017-10-01)](https://rewindex.com/company/shopify/2017/10)`


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Canonical: https://rewindex.com/company/shopify/2017/10 · Markdown: https://rewindex.com/company/shopify/2017/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:06:48.133Z