# Shopify in August 2017: incidents, uptime and changes > Shopify in August 2017: 18 incidents on its status page (1 major or critical), 99.79% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Shopify’s status, pricing and policy pages. Canonical: https://rewindex.com/company/shopify/2017/08 Last updated: 2017-09-01T00:00:00Z - Incidents posted: 18 (major/critical: 1) · Maintenance: 0 - By vendor impact label: major 1, minor 9, none 8 - Uptime (vendor-reported): 99.79% free of major/critical incidents, 97.78% free of any incident; outage time 1 h 30 min, incident time 16 h 28 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [July 2017](https://rewindex.com/company/shopify/2017/07.md) · Next: [September 2017](https://rewindex.com/company/shopify/2017/09.md) · [All months](https://rewindex.com/company/shopify/reports.md) · [Shopify](https://rewindex.com/company/shopify.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Degraded checkout performance](https://rewindex.com/company/shopify/incidents/bdvdmkpld9xm.md) | major | 2017-08-17 17:11 UTC | 2017-08-17 18:41 UTC | 1.5 h | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Unexpected problem](https://rewindex.com/company/shopify/incidents/gr22kq6b82xw.md) | none | 2017-08-01 21:29 UTC | 2017-08-01 22:16 UTC | 47 min | resolved | | [Unexpected problem](https://rewindex.com/company/shopify/incidents/3hv0t8vpfb10.md) | minor | 2017-08-02 07:32 UTC | 2017-08-02 08:08 UTC | 36 min | resolved | | [Unexpected outage with the app store](https://rewindex.com/company/shopify/incidents/ydpz69ngtjpk.md) | none | 2017-08-02 14:12 UTC | 2017-08-02 14:13 UTC | 1 min | resolved | | [Fedex can't retrieve shipping rates](https://rewindex.com/company/shopify/incidents/2r5gfp1wvv12.md) | minor | 2017-08-07 12:58 UTC | 2017-08-07 14:52 UTC | 1.9 h | resolved | | [Unexpected problem](https://rewindex.com/company/shopify/incidents/4mmlrcj11chf.md) | none | 2017-08-07 16:30 UTC | 2017-08-07 17:08 UTC | 38 min | resolved | | [Unexpected problem](https://rewindex.com/company/shopify/incidents/323ffnwvvxtm.md) | none | 2017-08-09 15:30 UTC | 2017-08-09 17:10 UTC | 1.7 h | resolved | | [Fedex can't retrieve shipping rates](https://rewindex.com/company/shopify/incidents/wq8hltzhsfj0.md) | minor | 2017-08-10 18:21 UTC | 2017-08-10 18:27 UTC | 6 min | resolved | | [2Checkout is failing to complete a small number of transactions](https://rewindex.com/company/shopify/incidents/swx2nlk28sfr.md) | none | 2017-08-16 06:08 UTC | 2017-08-16 20:38 UTC | 15 h | resolved | | [Degraded checkout performance](https://rewindex.com/company/shopify/incidents/bdvdmkpld9xm.md) | major | 2017-08-17 17:11 UTC | 2017-08-17 18:41 UTC | 1.5 h | resolved | | [Fedex can't retrieve shipping rates](https://rewindex.com/company/shopify/incidents/gcql2w7myg9t.md) | minor | 2017-08-18 14:19 UTC | 2017-08-18 14:20 UTC | 1 min | resolved | | [USPS can't retrieve shipping rates](https://rewindex.com/company/shopify/incidents/w00k8077jkq9.md) | minor | 2017-08-21 15:13 UTC | 2017-08-21 22:38 UTC | 7.4 h | resolved | | [Unexpected problems with the App Store](https://rewindex.com/company/shopify/incidents/0215y96wj7h9.md) | minor | 2017-08-21 19:20 UTC | 2017-08-21 22:34 UTC | 3.2 h | resolved | | [Problem buying shipping labels from USPS.](https://rewindex.com/company/shopify/incidents/tgps2r8qt7qw.md) | minor | 2017-08-22 20:45 UTC | 2017-08-22 20:59 UTC | 14 min | resolved | | [Unexpected outage of the Wholesale app](https://rewindex.com/company/shopify/incidents/s807p0cpn4q1.md) | none | 2017-08-23 14:55 UTC | 2017-08-23 15:30 UTC | 35 min | resolved | | [Fedex can't retrieve shipping rates](https://rewindex.com/company/shopify/incidents/20j1r4lsrlhd.md) | minor | 2017-08-23 21:18 UTC | 2017-08-23 21:36 UTC | 18 min | resolved | | [Unexpected problem](https://rewindex.com/company/shopify/incidents/d0cv9vmrcrxv.md) | none | 2017-08-25 17:02 UTC | 2017-08-25 17:02 UTC | 0 min | resolved | | [Problem buying shipping labels from Canada Post.](https://rewindex.com/company/shopify/incidents/sjw4zl4zdtb1.md) | minor | 2017-08-28 13:10 UTC | 2017-08-28 17:34 UTC | 4.4 h | resolved | | [Unexpected problem](https://rewindex.com/company/shopify/incidents/l3jls8yq57dg.md) | none | 2017-08-31 13:04 UTC | 2017-08-31 13:52 UTC | 48 min | resolved | ## Cite this Shopify posted 18 status incidents in August 2017 (1 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/shopify/2017/08 - Citation: Shopify, “Shopify in August 2017” (2017-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/shopify/2017/08 (CC BY 4.0). - Markdown link: `[Shopify: Shopify in August 2017 (2017-08-01)](https://rewindex.com/company/shopify/2017/08)` --- Canonical: https://rewindex.com/company/shopify/2017/08 · Markdown: https://rewindex.com/company/shopify/2017/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:02:04.868Z