# Sentry: Sentry requests timing out / 504's

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-01 08:01 UTC · Resolved: 2026-09-01 11:21 UTC · Duration: 3.3 h
- Updates: 4 · Affected components: Integration Pipeline, Dashboard, API
- [Vendor status page: https://stspg.io/hks9pdczmhhv](https://stspg.io/hks9pdczmhhv)
- [Company: Sentry](https://rewindex.com/company/sentry.md)

## Summary

Sentry reported a major outage affecting API, Dashboard, and Integration Pipeline, with requests timing out or returning 504s. It started at 2026-09-01 08:01 UTC and was resolved at 2026-09-01 11:21 UTC, lasting 3 h 20 min. Sentry identified the issue and rolled out a configuration change. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-01 08:01 UTC: We are currently investigating what's going on and why requests timing out
- **monitoring** 2026-09-01 08:57 UTC: We identified the issue and rolled out a configuration change
- **monitoring** 2026-09-01 09:03 UTC: We're monitoring the implemented fix
- **resolved** 2026-09-01 11:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-01 08:01 UTC: [Major incident: Sentry requests timing out / 504's](https://rewindex.com/change/i336ffaaf2ffbf7.md)


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Canonical: https://rewindex.com/company/sentry/incidents/tx3clz6t8f77 · Markdown: https://rewindex.com/company/sentry/incidents/tx3clz6t8f77.md · JSON: https://rewindex.com/api/v1/companies/sentry/incidents/tx3clz6t8f77 · Generated 2026-10-18T09:36:51.747Z