# Sentry: Span & Transaction ingestion delayed in DE

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-13 17:47 UTC · Resolved: 2026-08-13 22:27 UTC · Duration: 4.7 h
- Updates: 10 · Affected components: US Ingestion - US Error Ingestion, Alerting - EU Transactions Alerting, EU Ingestion - EU Span Ingestion, Alerting - US Errors Alerting, US Ingestion - US Transaction Ingestion, Alerting - US Transactions Alerting, US Ingestion - US Span Ingestion, Alerting - US Spans Alerting, EU Ingestion - EU Transaction Ingestion, Alerting - EU Spans Alerting, Alerting - EU Errors Alerting
- [Vendor status page: https://stspg.io/3dh3m2pvx8f2](https://stspg.io/3dh3m2pvx8f2)
- [Company: Sentry](https://rewindex.com/company/sentry.md)

## Summary

Sentry reported major ingestion delays for spans and transactions in DE and US, with a US errors backlog also noted. The incident started at 2026-08-13 17:47 UTC and lasted 4 h 39 min, delaying ingestion of affected customer telemetry. Sentry resolved it at 2026-08-13 22:27 UTC after all backlogs were processed. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-13 17:47 UTC: We are currently investigating ingestion delays for spans and transactions in DE
- **investigating** 2026-08-13 17:59 UTC: We are currently investigating ingestion delays for spans and transactions in DE and US
- **investigating** 2026-08-13 18:07 UTC: We are currently investigating ingestion delays for spans, transactions and alerts in DE and US
- **identified** 2026-08-13 18:35 UTC: We've identified the source of latency and are reverting that change.
- **monitoring** 2026-08-13 19:34 UTC: The problematic change has been reverted and we're processing backlogs.
- **monitoring** 2026-08-13 19:53 UTC: The problematic change has been reverted and we're processing backlogs.
- **monitoring** 2026-08-13 20:32 UTC: We've recovered all ingestion latency in DE. In US, errors have processed their backlog and we continue to make progress on spans in US.
- **monitoring** 2026-08-13 21:22 UTC: We're continuing to make progress on the span ingestion backlog in US.
- **monitoring** 2026-08-13 22:13 UTC: We continue to make progress on the spans backlog with an estimated completion time of 15 minutes.
- **resolved** 2026-08-13 22:27 UTC: All backlogs have been processed.

## Rewindex changes for this incident

- 2026-08-13 17:47 UTC: [Major incident: Span & Transaction ingestion delayed in DE](https://rewindex.com/change/i2ef7361264bf3d.md)


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Canonical: https://rewindex.com/company/sentry/incidents/rgcnzc6q3cgb · Markdown: https://rewindex.com/company/sentry/incidents/rgcnzc6q3cgb.md · JSON: https://rewindex.com/api/v1/companies/sentry/incidents/rgcnzc6q3cgb · Generated 2026-10-18T10:40:37.667Z