# Sentry: Account emails not being delivered

> Sentry status incident “Account emails not being delivered” on 2026-11-11: impact major (vendor’s label), 43 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sentry/incidents/f51kdttk60mx
Last updated: 2026-11-11T08:43:48Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-11 07:52 UTC · Resolved: 2026-11-11 08:34 UTC · Duration: 43 min
- Updates: 2 · Affected components: Email, Notification Delivery - Email
- [Vendor status page: https://status.sentry.io/incidents/f51kdttk60mx](https://status.sentry.io/incidents/f51kdttk60mx)
- [Company: Sentry](https://rewindex.com/company/sentry.md)

## Timeline of updates

- **investigating** 2026-11-11 07:52 UTC: Since 21:37 UTC on November 10, some account emails from Sentry have not been delivered. This includes email address verification, adding new email addresses, and emails sent when you create an account or organization. Organization invites and password reset emails may also be affected. Alert and notification emails are being delivered as normal. We're investigating and working on a fix. Emails sent during this time may not arrive, so you might need to request a new verification email, invite or password reset once this is resolved. We'll post another update within the next hour.
- **resolved** 2026-11-11 08:34 UTC: This incident was caused by an infrastructure configuration change, which we reverted at 08:15 UTC on November 11. Account emails have been delivered normally since then. Emails that failed between 21:37 UTC on November 10 and 08:15 UTC on November 11 won't be re-sent automatically. If you were waiting for an email verification, a new email address confirmation, an organization invite or a password reset during that time, please request a new one. We're sorry for the trouble.

## Rewindex changes for this incident

- 2026-11-11 07:52 UTC: [Major incident: Account emails not being delivered](https://rewindex.com/change/icef88480f9133c.md)
- 2026-11-11 08:43 UTC: [Incident updated: Account emails not being delivered](https://rewindex.com/change/r0f7a982a2e4010.md)

## Cite this

Status incident (vendor impact label: major) posted by Sentry, started 2026-11-11 07:52 UTC, resolved after 43 min, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/sentry/incidents/f51kdttk60mx
- Citation: Sentry, “Account emails not being delivered” (2026-11-11 07:52 UTC). Archived by Rewindex: https://rewindex.com/company/sentry/incidents/f51kdttk60mx (CC BY 4.0).
- Markdown link: `[Sentry: Account emails not being delivered (2026-11-11)](https://rewindex.com/company/sentry/incidents/f51kdttk60mx)`


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Canonical: https://rewindex.com/company/sentry/incidents/f51kdttk60mx · Markdown: https://rewindex.com/company/sentry/incidents/f51kdttk60mx.md · JSON: https://rewindex.com/api/v1/companies/sentry/incidents/f51kdttk60mx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-11T14:57:01.851Z