# SentinelOne: US-EAST-01  Consoles

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-04 08:30 UTC · Resolved: 2025-12-04 10:32 UTC · Duration: 2.0 h
- Updates: 6 · Affected components: Singularity Operations Center and Management Console - USA (NA1), USA (NA1)
- [Vendor status page: https://stspg.io/psw0f0ly64cf](https://stspg.io/psw0f0ly64cf)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)

## Summary

SentinelOne reported a major US-EAST-01 degradation affecting management console access for some customers in USA (NA1), with slower-than-normal performance. It lasted 2 h 2 min, from 2025-12-04 08:30 UTC to 2025-12-04 10:32 UTC. A fix was applied, and all services were fully restored; no specific cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-04 08:30 UTC: Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.
- **investigating** 2025-12-04 08:31 UTC: We are continuing to investigate this issue.
- **investigating** 2025-12-04 09:30 UTC: We are continuing to investigate this issue.
- **identified** 2025-12-04 09:39 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-12-04 10:01 UTC: A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- **resolved** 2025-12-04 10:32 UTC: All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

## Rewindex changes for this incident

- 2025-12-04 08:30 UTC: [Major incident: US-EAST-01  Consoles](https://rewindex.com/change/i21a36e755f0895.md)


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Canonical: https://rewindex.com/company/sentinelone/incidents/q6m5t4cqr710 · Markdown: https://rewindex.com/company/sentinelone/incidents/q6m5t4cqr710.md · JSON: https://rewindex.com/api/v1/companies/sentinelone/incidents/q6m5t4cqr710 · Generated 2026-10-18T11:44:52.211Z