# SentinelOne: Multiple Consoles Experiencing Delays

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-05 17:44 UTC · Resolved: 2025-08-05 18:58 UTC · Duration: 1.2 h
- Updates: 6 · Affected components: Consoles - USA (NA1), USA (NA1)
- [Vendor status page: https://stspg.io/lm1n313yfrrt](https://stspg.io/lm1n313yfrrt)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)

## Timeline of updates

- **investigating** 2025-08-05 17:44 UTC: Some customers may be experiencing slower than normal performance when accessing the management console. We are investigating the cause of this degradation and working to restore full performance as quickly as possible. Thank you for your patience.
- **investigating** 2025-08-05 17:51 UTC: We are aware that some customers are experiencing some search timeout errors related to degraded search performance. Our engineering team is actively investigating and working to restore normal functionality.
- **identified** 2025-08-05 18:27 UTC: The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- **monitoring** 2025-08-05 18:37 UTC: A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- **monitoring** 2025-08-05 18:57 UTC: We are continuing to monitor for any further issues.
- **resolved** 2025-08-05 18:58 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/sentinelone/incidents/js508gcwh9vb · Markdown: https://rewindex.com/company/sentinelone/incidents/js508gcwh9vb.md · JSON: https://rewindex.com/api/v1/companies/sentinelone/incidents/js508gcwh9vb · Generated 2026-10-18T11:30:30.287Z