# SentinelOne: [NA1] Issues with Vulnerability and Misconfiguration findings in the SOC

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-21 17:57 UTC · Resolved: 2025-08-22 02:59 UTC · Duration: 9.0 h
- Updates: 5 · Affected components: Cloud Security - USA (NA1), USA (NA1), Cloud Security - Germany (EU1), Germany (EU1)
- [Vendor status page: https://stspg.io/gmkkpz7xtnt9](https://stspg.io/gmkkpz7xtnt9)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)

## Summary

SentinelOne reported a major incident causing Internal Server Errors in some Singularity Operations Center tabs for Vulnerability and Misconfiguration findings, affecting USA (NA1) and Germany (EU1). It started at 2025-08-21 17:57 UTC and lasted 9 h 1 min, with all services restored at 2025-08-22 02:59 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-08-21 17:57 UTC: We are aware of reports of Internal Server Errors impacting some tabs in the Singularity Operations Center (SOC) regarding Cloud Native Security. The underlying issue has been identified, and our engineering teams are actively working to implement a fix. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.
- **identified** 2025-08-21 18:48 UTC: We are aware of reports of Internal Server Errors impacting some tabs in the Singularity Operations Center (SOC) regarding Vulnerability and Misconfiguration findings. The underlying issue has been identified, and our engineering teams are actively working to implement a fix. We will provide updates as we make progress, and appreciate your continued patience as we resolve the incident.
- **identified** 2025-08-21 20:57 UTC: We are continuing to work on a fix for this issue. EU1 has also been identified as an impacted region.
- **identified** 2025-08-22 02:34 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2025-08-22 02:59 UTC: All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

## Rewindex changes for this incident

- 2025-08-21 17:57 UTC: [Major incident: \[NA1\] Issues with Vulnerability and Misconfiguration findings in the SOC](https://rewindex.com/change/ia054fd8e85afc7.md)


---
Canonical: https://rewindex.com/company/sentinelone/incidents/hly5nv0k3dpb · Markdown: https://rewindex.com/company/sentinelone/incidents/hly5nv0k3dpb.md · JSON: https://rewindex.com/api/v1/companies/sentinelone/incidents/hly5nv0k3dpb · Generated 2026-10-18T09:43:03.001Z