# SentinelOne: NA1 Delayed Ingest of EDR Data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-08-14 04:01 UTC · Resolved: 2025-08-15 13:30 UTC · Duration: 33 h
- Updates: 3 · Affected components: AI SIEM (Data) - USA (NA1), USA (NA1)
- [Vendor status page: https://stspg.io/ql4yl2gt6rzy](https://stspg.io/ql4yl2gt6rzy)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)

## Timeline of updates

- **investigating** 2025-08-14 04:01 UTC: We are aware of delays in data ingestion impacting EDR data for some customers. You may experience a delay in the appearance of new security event data within your console. Our engineering team is investigating and working to restore normal data flow.
- **monitoring** 2025-08-14 04:28 UTC: Services have been restored, and we are monitoring EDR data ingestion to ensure there is no ongoing customer impact. While EDR data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
- **resolved** 2025-08-15 13:30 UTC: All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.


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Canonical: https://rewindex.com/company/sentinelone/incidents/fdq1kxw3nn6q · Markdown: https://rewindex.com/company/sentinelone/incidents/fdq1kxw3nn6q.md · JSON: https://rewindex.com/api/v1/companies/sentinelone/incidents/fdq1kxw3nn6q · Generated 2026-10-18T10:41:09.294Z