# SentinelOne: [NA1, EU1] Multiple Consoles Down

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-13 15:46 UTC · Resolved: 2025-08-13 18:43 UTC · Duration: 3.0 h
- Updates: 5 · Affected components: Consoles - USA (NA1), USA (NA1), Consoles - Germany (EU1), Germany (EU1), AI SIEM (Data) - USA (NA1), USA (NA1)
- [Vendor status page: https://stspg.io/z1mgmtk4sn0l](https://stspg.io/z1mgmtk4sn0l)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)

## Summary

SentinelOne reported a major outage affecting multiple management consoles in USA (NA1) and Germany (EU1), with AI SIEM (Data) - USA (NA1) also listed as affected. It ran from 2025-08-13 15:46 UTC to 2025-08-13 18:43 UTC (2 h 57 min). A fix restored services and ingestion; customers were warned of backlog-driven delayed alerts and residual lag. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-13 15:46 UTC: We are aware of a service interruption impacting multiple management consoles. Our team is actively working to restore services and will provide an update once access is fully restored.
- **identified** 2025-08-13 16:08 UTC: The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- **monitoring** 2025-08-13 17:28 UTC: A fix has been applied and we are closely monitoring system performance to ensure stability. We will continue to observe for any further issues and will keep you updated on progress.
- **monitoring** 2025-08-13 18:09 UTC: Services have been restored, and we are working to validate the health of your systems. While data ingestion has resumed, there is a temporary backlog of data still being processed. As systems catch up, you may see a surge in delayed alerts. This is expected behavior and does not indicate new or ongoing threats.
- **resolved** 2025-08-13 18:43 UTC: Services have been restored, and we are continuing to validate the health of your systems. Data ingestion has resumed, and any residual lag should be resolved shortly.

## Rewindex changes for this incident

- 2025-08-13 15:46 UTC: [Major incident: \[NA1, EU1\] Multiple Consoles Down](https://rewindex.com/change/icf0b14085e18da.md)


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Canonical: https://rewindex.com/company/sentinelone/incidents/b03z8dft06hs · Markdown: https://rewindex.com/company/sentinelone/incidents/b03z8dft06hs.md · JSON: https://rewindex.com/api/v1/companies/sentinelone/incidents/b03z8dft06hs · Generated 2026-10-18T10:38:01.447Z