# SentinelOne: [NA1]  Dataset Service Interruption with data ingestion and search functionality

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-09 17:27 UTC · Resolved: 2025-09-09 20:23 UTC · Duration: 2.9 h
- Updates: 4
- [Vendor status page: https://stspg.io/f0vm5hwv136s](https://stspg.io/f0vm5hwv136s)
- [Company: SentinelOne](https://rewindex.com/company/sentinelone.md)

## Summary

SentinelOne reported a major NA1 Dataset outage affecting data ingestion and search on app.scalyr.com, starting at 2025-09-09 17:27 UTC and lasting 2 h 56 min. All services were restored by 2025-09-09 20:23 UTC; the vendor identified the underlying issue but did not disclose its cause or the specific fix. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-09-09 17:27 UTC: We are currently investigating an issue affecting both search and ingestion functionality on app.scalyr.com
- **investigating** 2025-09-09 17:27 UTC: We are continuing to investigate this issue.
- **identified** 2025-09-09 17:57 UTC: The underlying issue has been identified and our engineering teams are actively working to implement a fix. We will provide updates as we make progress and appreciate your continued patience as we resolve the incident.
- **resolved** 2025-09-09 20:23 UTC: All services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

## Rewindex changes for this incident

- 2025-09-09 17:27 UTC: [Major incident: \[NA1\]  Dataset Service Interruption with data ingestion and search functionality](https://rewindex.com/change/id226d433f861a8.md)


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Canonical: https://rewindex.com/company/sentinelone/incidents/86zq25fmfk7r · Markdown: https://rewindex.com/company/sentinelone/incidents/86zq25fmfk7r.md · JSON: https://rewindex.com/api/v1/companies/sentinelone/incidents/86zq25fmfk7r · Generated 2026-10-18T10:42:18.291Z