# SendGrid: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-16 13:55 UTC · Resolved: 2026-10-17 15:14 UTC · Duration: 25 h
- Updates: 9 · Affected components: CARRIER NETWORK - Voice, Latin America, Voice, Latin America
- [Vendor status page: https://stspg.io/yn5nt89s0d0q](https://stspg.io/yn5nt89s0d0q)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-16 13:55 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-16 14:59 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-16 15:59 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-16 18:00 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-16 22:05 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **monitoring** 2026-10-17 06:10 UTC: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-17 08:13 UTC: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-17 12:14 UTC: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- **resolved** 2026-10-17 15:14 UTC: The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Brazil are operating normally.


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Canonical: https://rewindex.com/company/sendgrid/incidents/tj41xb33qxcq · Markdown: https://rewindex.com/company/sendgrid/incidents/tj41xb33qxcq.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/tj41xb33qxcq · Generated 2026-10-18T11:36:28.391Z