# SendGrid: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-21 17:26 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 5 · Affected components: CARRIER NETWORK - Lookup Identity Match, Lookup Identity Match, CARRIER NETWORK - Lookup SIM Swap, Lookup SIM Swap, CARRIER NETWORK - Verify Silent Network Auth, Verify Silent Network Auth
- [Vendor status page: https://stspg.io/xnqs1dt4lv9h](https://stspg.io/xnqs1dt4lv9h)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-21 17:26 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-21 18:01 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-21 19:02 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-21 21:02 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-21 22:15 UTC: We have observed the recovery in API transactions for Silent Network Authentication (SNA) in the Netherlands and the recovery for Lookup API transactions involving the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-21 18:03 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r2cfea924066d59.md)
- 2026-10-21 19:03 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r5419a7fd914a4e.md)
- 2026-10-21 21:03 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r32989fe9271f7e.md)
- 2026-10-21 22:23 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands](https://rewindex.com/change/r3ce5debdf9d05d.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/srg7zf57nl5b · Markdown: https://rewindex.com/company/sendgrid/incidents/srg7zf57nl5b.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/srg7zf57nl5b · Generated 2026-10-21T23:41:51.285Z