# SendGrid: Issues using Speech-to-Text when using DeepGram for ConversationRelay

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-03 16:47 UTC · Resolved: 2026-08-03 19:30 UTC · Duration: 2.7 h
- Updates: 1
- [Vendor status page: https://status.sendgrid.com/incidents/r1sv7wjc2vq0](https://status.sendgrid.com/incidents/r1sv7wjc2vq0)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **resolved** 2026-08-03 19:30 UTC: The issue with Deepgram speech models nova-2 and nova-3 for Conversation Relay has been resolved and it is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/sendgrid/incidents/r1sv7wjc2vq0 · Markdown: https://rewindex.com/company/sendgrid/incidents/r1sv7wjc2vq0.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/r1sv7wjc2vq0 · Generated 2026-10-18T12:23:24.901Z