# SendGrid: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa

> SendGrid status incident “SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa” on 2026-10-27: impact minor (vendor’s label), 3.7 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sendgrid/incidents/mr1t016jmyc4
Last updated: 2026-10-27T10:01:16Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-27 01:34 UTC · Resolved: 2026-10-27 05:17 UTC · Duration: 3.7 h
- Updates: 5 · Affected components: CARRIER NETWORK - SMS, Middle East & Africa, SMS, Middle East & Africa
- [Vendor status page: https://status.sendgrid.com/incidents/mr1t016jmyc4](https://status.sendgrid.com/incidents/mr1t016jmyc4)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-27 01:34 UTC: Twilio customers may be experiencing SMS delivery delays between a subset of Twilio Long Codes and multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-27 01:40 UTC: Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-27 02:40 UTC: Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-27 03:15 UTC: We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-27 05:17 UTC: The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in South Africa is operating normally.

## Rewindex changes for this incident

- 2026-10-27 02:43 UTC: [Incident updated: SMS Delivery Delays and Failures Between a Subset of Twilio Long Codes and Multiple Networks in South Africa](https://rewindex.com/change/r13df402fc36176.md)
- 2026-10-27 03:23 UTC: [Incident updated: SMS Delivery Delays between a Subset of Twilio Long Codes and Multiple Networks in South Africa](https://rewindex.com/change/rd2a66eaa58d43f.md)
- 2026-10-27 05:24 UTC: [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa](https://rewindex.com/change/rf969a3e8c36927.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/mr1t016jmyc4 · Markdown: https://rewindex.com/company/sendgrid/incidents/mr1t016jmyc4.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/mr1t016jmyc4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-27T10:01:16.402Z