# SendGrid: SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria

> SendGrid status incident “SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria” on 2026-11-02: impact minor (vendor’s label), 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sendgrid/incidents/jmw0g5sjstpm
Last updated: 2026-11-02T20:30:02Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-11-02 15:32 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 4 · Affected components: CARRIER NETWORK - SMS, Europe, SMS, Europe
- [Vendor status page: https://status.sendgrid.com/incidents/jmw0g5sjstpm](https://status.sendgrid.com/incidents/jmw0g5sjstpm)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-11-02 15:32 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender IDs to T-Mobile network subscribers in Austria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-02 15:39 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-02 16:40 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-11-02 18:42 UTC: We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to T-Mobile network subscribers in Austria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-02 15:43 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria](https://rewindex.com/change/r522a2489a16ef2.md)
- 2026-11-02 16:43 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria](https://rewindex.com/change/r8b2ed008ead595.md)
- 2026-11-02 18:43 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria](https://rewindex.com/change/r904093d4771844.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/jmw0g5sjstpm · Markdown: https://rewindex.com/company/sendgrid/incidents/jmw0g5sjstpm.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/jmw0g5sjstpm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T20:30:02.912Z