# SendGrid: SMS Delivery Delays and Failures from Twilio to Claro Brazil

> SendGrid status incident “SMS Delivery Delays and Failures from Twilio to Claro Brazil” on 2026-10-25: impact minor (vendor’s label), 8 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sendgrid/incidents/jd7cyxdy7qzf
Last updated: 2026-10-26T09:19:27Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-10-25 12:47 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 8 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.sendgrid.com/incidents/jd7cyxdy7qzf](https://status.sendgrid.com/incidents/jd7cyxdy7qzf)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-25 12:47 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-25 13:45 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-25 14:45 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-25 16:46 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-25 20:46 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-26 04:53 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- **identified** 2026-10-26 07:41 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-26 08:41 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-25 13:53 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r1a442e7f1566e3.md)
- 2026-10-25 14:53 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r9539675e685ed8.md)
- 2026-10-25 16:53 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/rdc2dbe081a3738.md)
- 2026-10-25 20:53 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/ra9abf7d351a71f.md)
- 2026-10-26 05:03 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/rbc231bb5156321.md)
- 2026-10-26 07:53 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico](https://rewindex.com/change/r6af637dfdf921c.md)
- 2026-10-26 08:43 UTC: [Incident updated: SMS Delivery Delays and Failures from Twilio to Claro Brazil](https://rewindex.com/change/rf197d76caae827.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/jd7cyxdy7qzf · Markdown: https://rewindex.com/company/sendgrid/incidents/jd7cyxdy7qzf.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/jd7cyxdy7qzf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-26T09:19:27.757Z