# SendGrid: Voice Call Failures From a Subset of Twilio Phone Numbers to Germany

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-12 13:25 UTC · Resolved: 2026-10-12 20:45 UTC · Duration: 7.3 h
- Updates: 5 · Affected components: CARRIER NETWORK - Voice, Europe, Voice, Europe
- [Vendor status page: https://stspg.io/wt2ny0qspg76](https://stspg.io/wt2ny0qspg76)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-12 13:25 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-12 14:28 UTC: Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-10-12 16:34 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-12 18:36 UTC: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-12 20:45 UTC: The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany are operating normally.


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Canonical: https://rewindex.com/company/sendgrid/incidents/j2rsgvhc1frd · Markdown: https://rewindex.com/company/sendgrid/incidents/j2rsgvhc1frd.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/j2rsgvhc1frd · Generated 2026-10-18T10:31:19.444Z