# SendGrid: Customer's Unable to Create New Requests for Hosting and Porting

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-21 15:07 UTC · Resolved: 2026-10-21 17:00 UTC · Duration: 1.9 h
- Updates: 4 · Affected components: PHONE NUMBERS
- [Vendor status page: https://stspg.io/sr6ssm036275](https://stspg.io/sr6ssm036275)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-21 15:07 UTC: Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- **identified** 2026-10-21 15:35 UTC: Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-21 16:30 UTC: We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
- **resolved** 2026-10-21 17:00 UTC: We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-21 16:33 UTC: [Incident updated: Customer's Unable to Create New Requests for Hosting and Porting](https://rewindex.com/change/r47e6691442081c.md)
- 2026-10-21 17:03 UTC: [Incident updated: Customer's Unable to Create New Requests for Hosting and Porting](https://rewindex.com/change/rfeefa32f83e3a7.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/d5mvyn2zjvwz · Markdown: https://rewindex.com/company/sendgrid/incidents/d5mvyn2zjvwz.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/d5mvyn2zjvwz · Generated 2026-10-22T00:32:42.963Z