# SendGrid: SMS Delivery Delays from Twilio to Claro Costa Rica

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-10-24 00:48 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 5 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.sendgrid.com/incidents/d4nt5rj8t3qz](https://status.sendgrid.com/incidents/d4nt5rj8t3qz)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-24 00:48 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-24 01:51 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-24 02:51 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-24 05:03 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-24 09:03 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Costa Rica. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-24 01:53 UTC: [Incident updated: SMS Delivery Delays from Twilio to Claro Costa Rica](https://rewindex.com/change/rd52a48874bea61.md)
- 2026-10-24 03:03 UTC: [Incident updated: SMS Delivery Delays from Twilio to Claro Costa Rica](https://rewindex.com/change/rcee17b8c8d313c.md)
- 2026-10-24 05:13 UTC: [Incident updated: SMS Delivery Delays from Twilio to Claro Costa Rica](https://rewindex.com/change/r1f849873ddf711.md)
- 2026-10-24 09:13 UTC: [Incident updated: SMS Delivery Delays from Twilio to Claro Costa Rica](https://rewindex.com/change/r9b9811e7c36349.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/d4nt5rj8t3qz · Markdown: https://rewindex.com/company/sendgrid/incidents/d4nt5rj8t3qz.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/d4nt5rj8t3qz · Generated 2026-10-24T10:19:21.476Z