# SendGrid: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-10-21 03:10 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 5 · Affected components: CARRIER NETWORK - Voice, Middle East & Africa, Voice, Middle East & Africa
- [Vendor status page: https://stspg.io/0scqdx6p8dxl](https://stspg.io/0scqdx6p8dxl)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **identified** 2026-10-21 03:10 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-21 04:10 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-21 06:16 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-21 10:16 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-21 18:18 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-21 04:13 UTC: [Incident updated: Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/change/r9529f99ee92757.md)
- 2026-10-21 06:23 UTC: [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/change/rdd04fd79fde6fe.md)
- 2026-10-21 10:23 UTC: [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/change/r7aa41465c2dde6.md)
- 2026-10-21 18:23 UTC: [Incident updated: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Israel](https://rewindex.com/change/r390776d7f94849.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/bqw6sm29mzq3 · Markdown: https://rewindex.com/company/sendgrid/incidents/bqw6sm29mzq3.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/bqw6sm29mzq3 · Generated 2026-10-22T00:32:54.140Z