# SendGrid: SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-13 05:32 UTC · Resolved: 2026-10-13 08:33 UTC · Duration: 3.0 h
- Updates: 5 · Affected components: CARRIER NETWORK - SMS, Middle East & Africa, SMS, Middle East & Africa
- [Vendor status page: https://stspg.io/jkgm0vxbddgn](https://stspg.io/jkgm0vxbddgn)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-13 05:32 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 15 minutes or as soon as more information becomes available.
- **investigating** 2026-10-13 05:48 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 30 minutes or as soon as more information becomes available.
- **investigating** 2026-10-13 06:18 UTC: Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-13 06:28 UTC: We have observed a recovery in SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-13 08:33 UTC: The incident has been resolved and SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates is operating normally.


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Canonical: https://rewindex.com/company/sendgrid/incidents/7w3ztxkq31bc · Markdown: https://rewindex.com/company/sendgrid/incidents/7w3ztxkq31bc.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/7w3ztxkq31bc · Generated 2026-10-18T11:27:14.730Z