# SendGrid: Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-15 18:08 UTC · Resolved: 2026-10-15 23:11 UTC · Duration: 5.0 h
- Updates: 5 · Affected components: CARRIER NETWORK - Voice, Europe, Voice, Europe
- [Vendor status page: https://stspg.io/nzwx7kdn7jnh](https://stspg.io/nzwx7kdn7jnh)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-15 18:08 UTC: Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Austria Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-15 19:10 UTC: Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Austria Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-15 20:15 UTC: Twilio customers may be experiencing voice call failures from network subscribers in Austria to a subset of Twilio Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-15 21:07 UTC: We have observed a recovery in voice calls from network subscribers to Twilio Austria Mobile Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-15 23:11 UTC: The incident has been resolved and voice calls from network subscribers in Austria to a subset of Twilio Austria Phone Numbers are operating normally.


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Canonical: https://rewindex.com/company/sendgrid/incidents/69bty6q0wy65 · Markdown: https://rewindex.com/company/sendgrid/incidents/69bty6q0wy65.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/69bty6q0wy65 · Generated 2026-10-18T11:28:45.340Z