# SendGrid: Voice Call Failures From a Subset of Twilio Phone Numbers to Pelephone Israel

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-12 07:36 UTC · Resolved: 2026-10-12 10:43 UTC · Duration: 3.1 h
- Updates: 5 · Affected components: CARRIER NETWORK - Voice, Middle East & Africa, Voice, Middle East & Africa
- [Vendor status page: https://stspg.io/kxhfhgv62703](https://stspg.io/kxhfhgv62703)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-12 07:36 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-12 08:03 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-12 08:23 UTC: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-12 10:24 UTC: We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **resolved** 2026-10-12 10:43 UTC: The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel are operating normally.


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Canonical: https://rewindex.com/company/sendgrid/incidents/57lzljsprhzg · Markdown: https://rewindex.com/company/sendgrid/incidents/57lzljsprhzg.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/57lzljsprhzg · Generated 2026-10-18T12:20:53.527Z