# SendGrid: SMS Delivery Failures and Delays Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil

> SendGrid status incident “SMS Delivery Failures and Delays Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil” on 2026-10-26: impact minor (vendor’s label), 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/sendgrid/incidents/0qtrd5dcsg46
Last updated: 2026-10-27T09:10:33Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-10-26 23:55 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 6 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.sendgrid.com/incidents/0qtrd5dcsg46](https://status.sendgrid.com/incidents/0qtrd5dcsg46)
- [Company: SendGrid](https://rewindex.com/company/sendgrid.md)

## Timeline of updates

- **investigating** 2026-10-26 23:55 UTC: Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-27 00:03 UTC: Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-27 00:05 UTC: Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Brazil Phone Numbers and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-27 01:05 UTC: Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-27 03:11 UTC: Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-27 07:17 UTC: Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-27 01:13 UTC: [Incident updated: SMS Delivery Failures Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil](https://rewindex.com/change/rccd2ef428b0d7d.md)
- 2026-10-27 03:13 UTC: [Incident updated: SMS Delivery Delays and Failures between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil](https://rewindex.com/change/r75cc6a0df41b3a.md)
- 2026-10-27 07:23 UTC: [Incident updated: SMS Delivery Failures and Delays Between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil](https://rewindex.com/change/r2f8fc72bfeceae.md)


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Canonical: https://rewindex.com/company/sendgrid/incidents/0qtrd5dcsg46 · Markdown: https://rewindex.com/company/sendgrid/incidents/0qtrd5dcsg46.md · JSON: https://rewindex.com/api/v1/companies/sendgrid/incidents/0qtrd5dcsg46 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-27T09:10:33.682Z