# Semgrep: Login and scans are failing for some users

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-20 20:37 UTC · Resolved: 2026-04-21 00:29 UTC · Duration: 3.9 h
- Updates: 3 · Affected components: Login/SSO, semgrep.dev - Login/SSO, Managed Scans, semgrep.dev - Managed Scans
- [Vendor status page: https://stspg.io/t0m704f0rkxj](https://stspg.io/t0m704f0rkxj)
- [Company: Semgrep](https://rewindex.com/company/semgrep.md)

## Summary

Semgrep reported a major outage affecting some users’ logins, managed scan starts, and CI scan result processing from 2026-04-20 20:37 UTC to 2026-04-21 00:29 UTC, lasting 3 h 51 min. Semgrep identified backend issues without detailing the cause; scans and logins were processing normally at resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-20 20:37 UTC: Some users are unable to log in; some managed scans are failing to start, and CI scans may not be able to process results. We're investigating the cause of all three.
- **identified** 2026-04-20 21:56 UTC: We've identified the cause of the backend issues. Some traffic has resumed but services are still degraded, and we're continuing to remediate.
- **resolved** 2026-04-21 00:29 UTC: The problem is resolved and scans and logins are now processing normally.

## Rewindex changes for this incident

- 2026-04-20 20:37 UTC: [Major incident: Login and scans are failing for some users](https://rewindex.com/change/i88faa45f0c126c.md)


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Canonical: https://rewindex.com/company/semgrep/incidents/7h22pkxbddrf · Markdown: https://rewindex.com/company/semgrep/incidents/7h22pkxbddrf.md · JSON: https://rewindex.com/api/v1/companies/semgrep/incidents/7h22pkxbddrf · Generated 2026-10-18T10:32:31.002Z