# Segment: Engage Journeys and Broadcasts may intermittently error if using email or SMS content templates.

> Segment status incident “Engage Journeys and Broadcasts may intermittently error if using email or SMS content templates.” on 2023-06-13: impact minor (vendor’s label), 45 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/segment/incidents/xkhtdhrrhpt8
Last updated: 2023-06-13T22:01:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-13 21:16 UTC · Resolved: 2023-06-13 22:01 UTC · Duration: 45 min
- Updates: 1
- [Vendor status page: https://status.segment.com/incidents/xkhtdhrrhpt8](https://status.segment.com/incidents/xkhtdhrrhpt8)
- [Company: Segment](https://rewindex.com/company/segment.md)

## Part of an outage event

- [AWS outage, Jun 13, 2023: 29 vendors, 32 incidents](https://rewindex.com/events/2023-06-13-aws)
- This incident depends on AWS (declared dependency, named as a cause before); it did not name AWS. (hop 1, posted +2 h 3 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed AWS<br/>Pipedream, Wiz, Temporal Cloud, Ashby +9"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>7 vendors, 6 blamed AWS<br/>CockroachDB, Vanta, Asana, JFrog +3"]:::blames
  root --> h4
  dr["Known dependency<br/>9 vendors<br/>Unbounce, Mapbox, Klaviyo, Webflow +5"]:::hop2
  root -.->|"depends on AWS"| dr
  me["Segment (this incident)<br/>posted +2 h 3 min"]:::me
  root -.->|"known dependency"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2023-06-13 22:01 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Segment, started 2023-06-13 21:16 UTC, resolved after 45 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/segment/incidents/xkhtdhrrhpt8
- Citation: Segment, “Engage Journeys and Broadcasts may intermittently error if using email or SMS content templates.” (2023-06-13 21:16 UTC). Archived by Rewindex: https://rewindex.com/company/segment/incidents/xkhtdhrrhpt8 (CC BY 4.0).
- Markdown link: `[Segment: Engage Journeys and Broadcasts may intermittently error if using email or SMS content templates. (2023-06-13)](https://rewindex.com/company/segment/incidents/xkhtdhrrhpt8)`


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Canonical: https://rewindex.com/company/segment/incidents/xkhtdhrrhpt8 · Markdown: https://rewindex.com/company/segment/incidents/xkhtdhrrhpt8.md · JSON: https://rewindex.com/api/v1/companies/segment/incidents/xkhtdhrrhpt8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:19:54.237Z