# Segment: Reverse ETL syncs experiencing partial disruptions

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-09 16:40 UTC · Resolved: 2026-04-09 19:53 UTC · Duration: 3.2 h
- Updates: 4 · Affected components: Reverse ETL (EU), Reverse ETL - Reverse ETL (EU), Reverse ETL - Reverse ETL (US), Reverse ETL (US)
- [Vendor status page: https://stspg.io/7rz6rl0w6hd7](https://stspg.io/7rz6rl0w6hd7)
- [Company: Segment](https://rewindex.com/company/segment.md)

## Summary

Certain Segment Reverse ETL syncs in the EU and US failed in a major-impact outage starting 2026-04-09 16:40 UTC and resolved at 2026-04-09 19:53 UTC, lasting 3 h 12 min. Segment reported implementing a fix, after which syncs proceeded successfully without failures. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-09 16:40 UTC: Certain Reverse ETL syncs are experiencing failures. The team is currently investigating the issue.
- **identified** 2026-04-09 18:15 UTC: We've identified the issue and are currently working on mitigating it.
- **monitoring** 2026-04-09 19:29 UTC: A fix has been implemented and Reverse ETL syncs are now proceeding successfully without any failures. We are closely monitoring the recovery process.
- **resolved** 2026-04-09 19:53 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-09 16:40 UTC: [Major incident: Reverse ETL syncs experiencing partial disruptions](https://rewindex.com/change/i50ac3986d00193.md)


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Canonical: https://rewindex.com/company/segment/incidents/qv10t6r0hk6c · Markdown: https://rewindex.com/company/segment/incidents/qv10t6r0hk6c.md · JSON: https://rewindex.com/api/v1/companies/segment/incidents/qv10t6r0hk6c · Generated 2026-10-18T12:22:05.261Z