# Segment: Increased 5xx rate from Segment's Tracking API

> Segment status incident “Increased 5xx rate from Segment's Tracking API” on 2018-04-19: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/segment/incidents/crkj3bds31jx
Last updated: 2018-04-19T21:27:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2018-04-19 21:27 UTC · Resolved: 2018-04-19 21:27 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.segment.com/incidents/crkj3bds31jx](https://status.segment.com/incidents/crkj3bds31jx)
- [Company: Segment](https://rewindex.com/company/segment.md)

## Timeline of updates

- **resolved** 2018-04-19 21:27 UTC: Between April 7 and April 19th, we've seen an elevated rate of errors coming from Segment's Tracking API, between the hours of 7:30am-11:30am PDT. For users of our direct HTTP endpoint, or users of older versions of our Java, Go, Node, Ruby, PHP and .NET libraries, you may have seen elevated error rates, and some percentage of data loss (upto 0.02% during this period). These clients would have seen 5xx errors coming back from the API, and not retried accordingly. Any client-side integrations, or any other client libraries will have properly retried, and no data will be lost. All other data will have been unaffected. We've since increased more of the headroom on these servers to reduce the 500 rate, and have released versions Java, Go, Node, and Ruby libraries to properly handle 5xx error codes. A fix for the PHP and .NET libraries is in progress as well. We recommend upgrading to the latest version.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Segment, started 2018-04-19 21:27 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/segment/incidents/crkj3bds31jx
- Citation: Segment, “Increased 5xx rate from Segment's Tracking API” (2018-04-19 21:27 UTC). Archived by Rewindex: https://rewindex.com/company/segment/incidents/crkj3bds31jx (CC BY 4.0).
- Markdown link: `[Segment: Increased 5xx rate from Segment's Tracking API (2018-04-19)](https://rewindex.com/company/segment/incidents/crkj3bds31jx)`


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Canonical: https://rewindex.com/company/segment/incidents/crkj3bds31jx · Markdown: https://rewindex.com/company/segment/incidents/crkj3bds31jx.md · JSON: https://rewindex.com/api/v1/companies/segment/incidents/crkj3bds31jx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:58:24.531Z