# Segment: We are currently investigating the issue. The API endpoint at Intercom is returning timeout errors.
- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-09 20:39 UTC · Resolved: 2026-01-09 21:18 UTC · Duration: 39 min
- Updates: 3 · Affected components: Streaming Destinations - Streaming Destinations (US), Streaming Destinations (US), Streaming Destinations (EU), Streaming Destinations - Streaming Destinations (EU)
- [Vendor status page: https://stspg.io/kmz1t7bfrqjf](https://stspg.io/kmz1t7bfrqjf)
- [Company: Segment](https://rewindex.com/company/segment.md)
## Part of an outage event
- [Intercom outage, Jan 9, 2026: 6 vendors, 6 incidents](https://rewindex.com/events/2026-01-09-intercom)
- This incident blames Intercom as the cause. (hop 1, posted +29 min vs the first vendor naming Intercom)
- Evidence: “…We are currently investigating the issue. The API endpoint at Intercom is returning timeout errors. The issue has been resolved. The issue has been resolved. The partner has fixed the issue. We are ac…”
```mermaid
flowchart LR
root["Intercom
own incident not archived"]:::inferred
h1["Within an hour
3 vendors, 3 blamed Intercom
Lattice, Sigma Computing, Segment"]:::blames
root --> h1
me["Segment (this incident)
posted +29 min"]:::me
h1 --- me
```
_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._
## Timeline of updates
- **investigating** 2026-01-09 20:39 UTC: We are currently investigating the issue.
- **monitoring** 2026-01-09 21:02 UTC: The partner has fixed the issue. We are actively monitoring to see if the issue is completely resolved.
- **resolved** 2026-01-09 21:18 UTC: The issue has been resolved.
---
Canonical: https://rewindex.com/company/segment/incidents/5lt2x1whz6jr · Markdown: https://rewindex.com/company/segment/incidents/5lt2x1whz6jr.md · JSON: https://rewindex.com/api/v1/companies/segment/incidents/5lt2x1whz6jr · Generated 2026-10-20T01:30:58.563Z