# Segment: Identifier Traits not populating as Identifiers for Custom ID Rules

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-11-13 13:24 UTC · Resolved: 2024-11-13 13:24 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.segment.com/incidents/4646kv46zr6p](https://status.segment.com/incidents/4646kv46zr6p)
- [Company: Segment](https://rewindex.com/company/segment.md)

## Timeline of updates

- **resolved** 2024-11-13 13:24 UTC: On Nov 11, from 6:38AM UTC to Nov 13 12:45PM UTC, customers may have experienced an issue where their users were unable to get custom identifiers added to their profiles. Our engineers have identified and deployed a fix. We apologize for any inconvenience this may have caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/segment/incidents/4646kv46zr6p · Markdown: https://rewindex.com/company/segment/incidents/4646kv46zr6p.md · JSON: https://rewindex.com/api/v1/companies/segment/incidents/4646kv46zr6p · Generated 2026-10-18T13:30:59.009Z