# Secureframe: UK Agents failing to report

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-04-10 18:48 UTC · Resolved: 2024-04-10 20:05 UTC · Duration: 1.3 h
- Updates: 3 · Affected components: Secureframe Agent
- [Vendor status page: https://stspg.io/9jbt70bqyhp9](https://stspg.io/9jbt70bqyhp9)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)

## Summary

Secureframe’s UK Agents failed to report in a major incident affecting Secureframe Agent from 2024-04-10 18:48 UTC to 2024-04-10 20:05 UTC, lasting 1 h 17 min. A fix was implemented and monitored before the incident was resolved. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-04-10 18:48 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-04-10 20:04 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-04-10 20:05 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-04-10 18:48 UTC: [Major incident: UK Agents failing to report](https://rewindex.com/change/i5cca2ddafc9614.md)


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Canonical: https://rewindex.com/company/secureframe/incidents/vdbkqsbf3xbk · Markdown: https://rewindex.com/company/secureframe/incidents/vdbkqsbf3xbk.md · JSON: https://rewindex.com/api/v1/companies/secureframe/incidents/vdbkqsbf3xbk · Generated 2026-10-18T10:25:16.837Z