# Secureframe: Secureframe US and UK appplications unavailable

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 12:11 UTC · Resolved: 2025-11-18 14:45 UTC · Duration: 2.6 h
- Updates: 10 · Affected components: Web Application
- [Vendor status page: https://stspg.io/z8n8jdz9qffg](https://stspg.io/z8n8jdz9qffg)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)

## Summary

Secureframe reported a major outage affecting its US and UK applications, with intermittent errors and periods of unavailability. It started at 2025-11-18 12:11 UTC and lasted 2 h 33 min, resolving at 2025-11-18 14:45 UTC after Cloudflare implemented a fix for its connectivity issue. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-11-18 12:11 UTC: Cloudflare, which serves all Secureframe application services, is experiencing a global connectivity issue. You may experience errors while attempting to use the Secureframe application. We are monitoring this situation.
- **identified** 2025-11-18 12:13 UTC: Cloudflare is working on this issue, this status will be updated as the Cloudflare status impacts the Secureframe application. You may experience intermittent issues using the Secureframe application. See https://www.cloudflarestatus.com/ for more information.
- **identified** 2025-11-18 12:24 UTC: Cloudflare is still investigating the issue. For more information, see https://www.cloudflarestatus.com/
- **identified** 2025-11-18 12:29 UTC: Cloudflare services are recovering, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. For more information, see https://www.cloudflarestatus.com/
- **identified** 2025-11-18 12:39 UTC: The Secureframe application should be generally available in the US and UK regions. For more information, see https://www.cloudflarestatus.com/
- **monitoring** 2025-11-18 12:48 UTC: Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/
- **monitoring** 2025-11-18 13:06 UTC: Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/
- **monitoring** 2025-11-18 13:22 UTC: Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/
- **monitoring** 2025-11-18 13:41 UTC: The Secureframe application continues to be affected by the widespread Cloudflare outage. We are monitoring the situation at this time. The Secureframe app in the US and UK regions is currently unavailable.
- **resolved** 2025-11-18 14:45 UTC: Cloudflare has implemented a fix to their service. The Secureframe app is functioning normally at this time.

## Rewindex changes for this incident

- 2025-11-18 12:11 UTC: [Major incident: Secureframe US and UK appplications unavailable](https://rewindex.com/change/i16032a46f3d6a1.md)


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Canonical: https://rewindex.com/company/secureframe/incidents/tvrwkrsrhcm1 · Markdown: https://rewindex.com/company/secureframe/incidents/tvrwkrsrhcm1.md · JSON: https://rewindex.com/api/v1/companies/secureframe/incidents/tvrwkrsrhcm1 · Generated 2026-10-18T10:29:20.297Z