# Secureframe: Secureframe Agent not installating on Windows and Linux

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-12-15 22:39 UTC · Resolved: 2022-12-16 18:50 UTC · Duration: 20 h
- Updates: 3 · Affected components: Secureframe Agent
- [Vendor status page: https://stspg.io/wysxm618zs5j](https://stspg.io/wysxm618zs5j)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)

## Timeline of updates

- **identified** 2022-12-15 22:39 UTC: The issue has been identified and a fix is being implemented. This only affects the generation of new agent packages.
- **identified** 2022-12-16 18:36 UTC: We have deployed a fix for installing agents. Existing agent packages did not have any issues with syncing or installation.
- **resolved** 2022-12-16 18:50 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/secureframe/incidents/snzn4dbmr629 · Markdown: https://rewindex.com/company/secureframe/incidents/snzn4dbmr629.md · JSON: https://rewindex.com/api/v1/companies/secureframe/incidents/snzn4dbmr629 · Generated 2026-10-18T10:29:24.977Z