# Secureframe: Employee onboarding redirect issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-01-29 16:35 UTC · Resolved: 2024-01-29 19:47 UTC · Duration: 3.2 h
- Updates: 3 · Affected components: Web Application
- [Vendor status page: https://stspg.io/135y6vsvc5qm](https://stspg.io/135y6vsvc5qm)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)

## Summary

Secureframe reported a major Web Application incident preventing employee onboarding from loading for customers with policies enabled and trainings disabled. It started at 2024-01-29 16:35 UTC and lasted 3 h 12 min, resolving at 2024-01-29 19:47 UTC; a fix was implemented at 01-29 19:43 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2024-01-29 16:35 UTC: We're experiencing issues loading employee onboarding for customers that have policies enabled and do not have trainings enabled.
- **monitoring** 2024-01-29 19:43 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-01-29 19:47 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-01-29 16:35 UTC: [Major incident: Employee onboarding redirect issues](https://rewindex.com/change/ie2598a8052c1b9.md)


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Canonical: https://rewindex.com/company/secureframe/incidents/kgx510ctmsl4 · Markdown: https://rewindex.com/company/secureframe/incidents/kgx510ctmsl4.md · JSON: https://rewindex.com/api/v1/companies/secureframe/incidents/kgx510ctmsl4 · Generated 2026-10-18T10:38:07.722Z