# Secureframe: Office365: Some user logins and some integration syncs failing

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-20 15:00 UTC · Resolved: 2024-08-20 16:25 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Web Application
- [Vendor status page: https://stspg.io/nxqzz3tswgmy](https://stspg.io/nxqzz3tswgmy)
- [Company: Secureframe](https://rewindex.com/company/secureframe.md)

## Summary

Secureframe reported a major Web Application incident affecting some Office365 user logins and integration syncs, starting 2024-08-20 15:00 UTC and resolved at 2024-08-20 16:25 UTC; the recorded duration was 1 h 24 min. A fix was implemented at 08-20 16:15 UTC, but no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-08-20 15:00 UTC: We are currently investigating this error.
- **identified** 2024-08-20 15:02 UTC: The issue has been identified and we are working on a resolution.
- **monitoring** 2024-08-20 16:15 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-08-20 16:25 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2024-08-20 15:00 UTC: [Major incident: Office365: Some user logins and some integration syncs failing](https://rewindex.com/change/i4acfde50d619c8.md)


---
Canonical: https://rewindex.com/company/secureframe/incidents/6vnyccy1syj7 · Markdown: https://rewindex.com/company/secureframe/incidents/6vnyccy1syj7.md · JSON: https://rewindex.com/api/v1/companies/secureframe/incidents/6vnyccy1syj7 · Generated 2026-10-18T13:26:05.386Z