# Secureframe change history Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=&page=N`. Company profile: [Secureframe](https://rewindex.com/company/secureframe.md) ## Changes by kind | Kind | Changes | Notable | Latest (UTC) | | --- | --- | --- | --- | | Major incident | 16 | 16 | 2026-07-10 17:25 UTC | ## Timeline | When (UTC) | Kind | Change | Label | Summary | | --- | --- | --- | --- | --- | | 2026-07-10 17:25 UTC | Major incident | [Critical incident: Elevated errors with third party vendor](https://rewindex.com/change/i67ec727254b84e.md) | outage | Secureframe reported a critical incident affecting API, Trust, and Web Application: elevated API errors with a third-party vendor caused app-wide issues. It started at 2026-07-10 17:25 UTC and was resolved at 2026-07-10 18:57 UTC, lasting 1 h 32 min; the third-party service recovered and all affected services were fully operational. | | 2026-06-09 18:39 UTC | Major incident | [Major incident: Secureframe Agent devices missing from inventory](https://rewindex.com/change/ie19509959dbcc0.md) | outage | Some devices managed by Secureframe Agent dropped out of asset inventory, causing related tests to fail. Secureframe rated the incident major; it started at 2026-06-09 18:39 UTC and was resolved at 2026-06-10 02:11 UTC, lasting 7 h 32 min. | | 2026-02-23 19:03 UTC | Major incident | [Major incident: Secureframe Agent - UK - syncs are not working](https://rewindex.com/change/i041df49907cbe5.md) | outage | Secureframe Agent syncs in the UK were not working in a major-impact outage that started at 2026-02-23 19:03 UTC and was resolved at 2026-02-23 22:19 UTC, lasting 3 h 15 min. Secureframe reported working on remediation but did not state a cause or specific fix. | | 2026-01-20 16:59 UTC | Major incident | [Major incident: Issues with Google Workspace connections](https://rewindex.com/change/i125bd681e13a94.md) | outage | Secureframe reported a major Web Application incident in which Google Workspace integrations were disconnected, starting 2026-01-20 16:59 UTC and lasting 7 h 1 min. A fix to automatically reconnect affected integrations was implemented and rolled out; the incident was resolved at 2026-01-21 00:00 UTC. | | 2025-12-12 18:51 UTC | Major incident | [Major incident: Personnel Page Crashing for US/UK users](https://rewindex.com/change/i610d96822c4235.md) | outage | Secureframe’s Personnel Page was crashing for US/UK users in the Web Application, with impact rated major. The incident started at 2025-12-12 18:51 UTC and was resolved at 2025-12-12 21:12 UTC, lasting 2 h 21 min. Secureframe validated a fix and announced deployment to Production code and all regions before reporting resolution. | | 2025-12-05 09:22 UTC | Major incident | [Major incident: Increased error rates with login](https://rewindex.com/change/i6624f55589b56c.md) | outage | Secureframe reported a major incident affecting Web Application logins, with increased error rates starting at 2025-12-05 09:22 UTC. A fix was implemented at 09:27 UTC, and the incident was resolved at 2025-12-05 09:36 UTC; the reported duration was 13 min. | | 2025-11-18 12:11 UTC | Major incident | [Major incident: Secureframe US and UK appplications unavailable](https://rewindex.com/change/i16032a46f3d6a1.md) | outage | Secureframe reported a major outage affecting its US and UK applications, with intermittent errors and periods of unavailability. It started at 2025-11-18 12:11 UTC and lasted 2 h 33 min, resolving at 2025-11-18 14:45 UTC after Cloudflare implemented a fix for its connectivity issue. | | 2024-08-20 15:00 UTC | Major incident | [Major incident: Office365: Some user logins and some integration syncs failing](https://rewindex.com/change/i4acfde50d619c8.md) | outage | Secureframe reported a major Web Application incident affecting some Office365 user logins and integration syncs, starting 2024-08-20 15:00 UTC and resolved at 2024-08-20 16:25 UTC; the recorded duration was 1 h 24 min. A fix was implemented at 08-20 16:15 UTC, but no cause was stated. | | 2024-05-24 22:36 UTC | Major incident | [Critical incident: Trust Center pages not fully loading](https://rewindex.com/change/i3749e785177787.md) | outage | Secureframe’s Trust Center pages were not fully loading in a vendor-rated critical incident affecting Trust. It started at 2024-05-24 22:36 UTC and lasted 16 min, resolving at 2024-05-24 22:52 UTC; Secureframe reported implementing a fix at 22:45 UTC. | | 2024-04-10 18:48 UTC | Major incident | [Major incident: UK Agents failing to report](https://rewindex.com/change/i5cca2ddafc9614.md) | outage | Secureframe’s UK Agents failed to report in a major incident affecting Secureframe Agent from 2024-04-10 18:48 UTC to 2024-04-10 20:05 UTC, lasting 1 h 17 min. A fix was implemented and monitored before the incident was resolved. | | 2024-04-04 21:20 UTC | Major incident | [Critical incident: Secureframe Agent unable to connect](https://rewindex.com/change/i83a5e054eafe83.md) | outage | Secureframe reported a critical outage: Secureframe Agent could not connect to internal services, leaving it unable to operate and/or report. It lasted 20 h 22 min, from 2024-04-04 21:20 UTC to 2024-04-05 17:42 UTC. Secureframe implemented a fix and said it was working on an Agent update to reduce susceptibility to similar interruptions. | | 2024-02-19 17:36 UTC | Major incident | [Major incident: Security Questionnaires Not Responding](https://rewindex.com/change/ia59c8224efb8a0.md) | outage | Secureframe’s Security Questionnaires failed to load properly in a major outage starting 2024-02-19 17:36 UTC. The incident lasted 1 h 19 min and was resolved at 2024-02-19 18:56 UTC after a fix was shipped to production. | | 2024-01-29 16:35 UTC | Major incident | [Major incident: Employee onboarding redirect issues](https://rewindex.com/change/ie2598a8052c1b9.md) | outage | Secureframe reported a major Web Application incident preventing employee onboarding from loading for customers with policies enabled and trainings disabled. It started at 2024-01-29 16:35 UTC and lasted 3 h 12 min, resolving at 2024-01-29 19:47 UTC; a fix was implemented at 01-29 19:43 UTC. | | 2023-02-15 23:53 UTC | Major incident | [Critical incident: Secureframe Not Reachable](https://rewindex.com/change/i6eba0548fef84c.md) | outage | Secureframe reported a critical outage affecting the API and Web Application, with customers unable to load part or all of Secureframe. It started at 2023-02-15 23:53 UTC and was resolved at 2023-02-16 00:21 UTC, lasting 28 min; no cause or fix was stated. | | 2022-11-30 23:15 UTC | Major incident | [Major incident: Secureframe Not Reachable](https://rewindex.com/change/icc16e47cbf4aef.md) | outage | Secureframe reported a major outage affecting its API and Web Application, preventing customers from loading part or all of Secureframe. It started at 2022-11-30 23:15 UTC and was resolved at 2022-12-01 00:05 UTC, lasting 49 min. Secureframe attributed the outage to an upstream provider, which resolved the issue. | | 2022-08-31 12:16 UTC | Major incident | [Major incident: Login to Secureframe failing for some customers](https://rewindex.com/change/i189e6d05ac426d.md) | outage | Some customers could not log in to Secureframe’s Web Application during a major-impact incident that started at 2022-08-31 12:16 UTC. Secureframe reported resolution at 2022-08-31 12:24 UTC; the recorded duration was 7 min. No cause or specific fix was stated. | --- Canonical: https://rewindex.com/company/secureframe/changes · Markdown: https://rewindex.com/company/secureframe/changes.md · JSON: https://rewindex.com/api/v1/companies/secureframe/changes · Generated 2026-10-18T02:27:49.979Z