# Scaleway: [Support] Call Handling Delays

> Scaleway status incident “[Support] Call Handling Delays” on 2026-10-26: impact minor (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/scaleway/incidents/p34lw86vnx36
Last updated: 2026-10-26T08:56:16Z

- Impact (vendor’s label): minor
- Status: identified
- Started: 2026-10-26 08:44 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: Excellence, Miscellaneous - Excellence
- [Vendor status page: https://status.scaleway.com/incidents/p34lw86vnx36](https://status.scaleway.com/incidents/p34lw86vnx36)
- [Company: Scaleway](https://rewindex.com/company/scaleway.md)

## Timeline of updates

- **investigating** 2026-10-26 08:44 UTC: Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding. En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.
- **identified** 2026-10-26 08:56 UTC: Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding. En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.

## Cite this

Status incident (vendor impact label: minor) posted by Scaleway, started 2026-10-26 08:44 UTC, not resolved, 2 update(s).

- Canonical URL: https://rewindex.com/company/scaleway/incidents/p34lw86vnx36
- Citation: Scaleway, “[Support] Call Handling Delays” (2026-10-26 08:44 UTC). Archived by Rewindex: https://rewindex.com/company/scaleway/incidents/p34lw86vnx36 (CC BY 4.0).
- Markdown link: `[Scaleway: Support Call Handling Delays (2026-10-26)](https://rewindex.com/company/scaleway/incidents/p34lw86vnx36)`


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Canonical: https://rewindex.com/company/scaleway/incidents/p34lw86vnx36 · Markdown: https://rewindex.com/company/scaleway/incidents/p34lw86vnx36.md · JSON: https://rewindex.com/api/v1/companies/scaleway/incidents/p34lw86vnx36 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:13:10.113Z