# Scaleway: [Support] Phone assistance is unavailable

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-14 10:49 UTC · Resolved: 2026-09-21 09:27 UTC · Duration: 7 d
- Updates: 3 · Affected components: Excellence, Miscellaneous - Excellence
- [Vendor status page: https://stspg.io/0lx4y0hfbjq0](https://stspg.io/0lx4y0hfbjq0)
- [Company: Scaleway](https://rewindex.com/company/scaleway.md)

## Timeline of updates

- **investigating** 2026-09-14 10:49 UTC: Due to an issue with our phone system, only ticket and live chat assistance are currently available. We are currently investigating the situation and will update this status as soon as we have more information.
- **investigating** 2026-09-18 16:15 UTC: We are continuing to investigate this issue.
- **resolved** 2026-09-21 09:27 UTC: The platform is accessible again. Teams are in the process of verifying that the operation of the platform is compliant. We apologize for this interruption.


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Canonical: https://rewindex.com/company/scaleway/incidents/k5g5sm1qr31j · Markdown: https://rewindex.com/company/scaleway/incidents/k5g5sm1qr31j.md · JSON: https://rewindex.com/api/v1/companies/scaleway/incidents/k5g5sm1qr31j · Generated 2026-10-20T00:06:37.739Z