# Scaleway: [TREM] - Service down

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-29 15:15 UTC · Resolved: 2026-07-29 23:28 UTC · Duration: 8.2 h
- Updates: 1
- [Vendor status page: https://status.scaleway.com/incidents/c524pv44s5dl](https://status.scaleway.com/incidents/c524pv44s5dl)
- [Company: Scaleway](https://rewindex.com/company/scaleway.md)

## Timeline of updates

- **resolved** 2026-07-29 23:28 UTC: The Transactional Email services have been running without any issue for a few hours, and we were able to partially retrieve webhook events for the last 15 days. Webhooks sent from 2026-07-29 13:10:28.678436+02 to 2026-07-29 17:23:09 UTC are definitively lost. To prevent further issues, the new webhook events retention has been lowered to 15 days.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/scaleway/incidents/c524pv44s5dl · Markdown: https://rewindex.com/company/scaleway/incidents/c524pv44s5dl.md · JSON: https://rewindex.com/api/v1/companies/scaleway/incidents/c524pv44s5dl · Generated 2026-10-20T00:05:35.745Z