# Scaleway: [Transactionnal Email] - Delivering Issue

> Scaleway status incident “[Transactionnal Email] - Delivering Issue” on 2026-11-05: impact minor (vendor’s label), 3.1 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/scaleway/incidents/80zx918qx8z1
Last updated: 2026-11-05T15:44:08Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-05 12:27 UTC · Resolved: 2026-11-05 15:33 UTC · Duration: 3.1 h
- Updates: 3 · Affected components: Elements - Products - Transactional Email, Transactional Email
- [Vendor status page: https://status.scaleway.com/incidents/80zx918qx8z1](https://status.scaleway.com/incidents/80zx918qx8z1)
- [Company: Scaleway](https://rewindex.com/company/scaleway.md)

## Timeline of updates

- **identified** 2026-11-05 12:27 UTC: Some customers may experience emails getting stuck while processing or sending. We are actively working to resolve the issue and sincerely apologize for the inconvenience caused.
- **monitoring** 2026-11-05 14:08 UTC: We have identified the issue and successfully restored outbound traffic. The problem was caused by a network configuration that failed to apply properly. We applied fix, which resolved the situation, and outgoing emails should start clearing and sending out gradually.
- **resolved** 2026-11-05 15:33 UTC: All emails have now been sent, and traffic is back to normal.

## Rewindex changes for this incident

- 2026-11-05 13:43 UTC: [Incident silently edited: \[Transactionnal Email\] - Delivering Issue](https://rewindex.com/change/re806560f7041a7.md)
- 2026-11-05 14:13 UTC: [Incident updated: \[Transactionnal Email\] - Delivering Issue](https://rewindex.com/change/r3a7606a8401be4.md)
- 2026-11-05 15:44 UTC: [Incident updated: \[Transactionnal Email\] - Delivering Issue](https://rewindex.com/change/ra4967642b67c2e.md)

## Cite this

Status incident (vendor impact label: minor) posted by Scaleway, started 2026-11-05 12:27 UTC, resolved after 3.1 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/scaleway/incidents/80zx918qx8z1
- Citation: Scaleway, “[Transactionnal Email] - Delivering Issue” (2026-11-05 12:27 UTC). Archived by Rewindex: https://rewindex.com/company/scaleway/incidents/80zx918qx8z1 (CC BY 4.0).
- Markdown link: `[Scaleway: Transactionnal Email - Delivering Issue (2026-11-05)](https://rewindex.com/company/scaleway/incidents/80zx918qx8z1)`


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Canonical: https://rewindex.com/company/scaleway/incidents/80zx918qx8z1 · Markdown: https://rewindex.com/company/scaleway/incidents/80zx918qx8z1.md · JSON: https://rewindex.com/api/v1/companies/scaleway/incidents/80zx918qx8z1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:44:05.402Z