# Scaleway: [Account] - Global - Account API Down

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-30 09:35 UTC · Resolved: 2026-09-30 14:48 UTC · Duration: 5.2 h
- Updates: 4 · Affected components: Billing, Elements - Products - Billing, Elements - Products - Load Balancer, Load Balancer, Elements - Products - IAM, IAM, Elements - Products - Environmental Footprint, Environmental Footprint
- [Vendor status page: https://stspg.io/4psry4gyqx63](https://stspg.io/4psry4gyqx63)
- [Company: Scaleway](https://rewindex.com/company/scaleway.md)

## Timeline of updates

- **investigating** 2026-09-30 09:35 UTC: Account API is down. Console may be unusable
- **investigating** 2026-09-30 09:41 UTC: We are continuing to investigate this issue.
- **identified** 2026-09-30 09:42 UTC: Services have recovered, we are investigating, but there should not be any user facing impacts anymore.
- **resolved** 2026-09-30 14:48 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-30 09:35 UTC: [Major incident: \[Account\] - Global - Account API Down](https://rewindex.com/change/i012bd2d7a61267.md)


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Canonical: https://rewindex.com/company/scaleway/incidents/7tmt7fp4nhfl · Markdown: https://rewindex.com/company/scaleway/incidents/7tmt7fp4nhfl.md · JSON: https://rewindex.com/api/v1/companies/scaleway/incidents/7tmt7fp4nhfl · Generated 2026-10-19T23:15:15.113Z